Academic Support Center
  • Future Students
    Begin Your Journey at Berry

    » Admissions Home 

    » Academics Home 

    » Campus Life 

     

    Undergraduate Admission 

    Graduate Admission 

    International Admission 

    Transfer Admission 

    Athletics Recruiting 

    Financial Aid Information 

    Visit Campus 

    Information Request 

    Pay Your Deposit 

    Apply Online 

    VikingWeb Student Portal 

    Virtual Tour

  • Berry Students
    Student Services

    VikingWeb 

    Bookstore 

    Campus Safety 

    Career Center 

    Computer Labs 

    Counseling Center 

    Dining Services 

    Disability Services 

    Health & Wellness 

    Jobs on Campus 

    Mail Services 

    Tech Support 

    Tutoring 

    The Writing Center 

    Academics

    Academic Calendar 

    Academic Student Services 

    Campbell School of Business 

    Charter School of Education & Human Sciences 

    Evans School of Humanities, Arts & Social Sciences 

    School of Mathematical & Natural Sciences 

    Division of Nursing

    Majors/Programs 

    Catalogs 

    Honors Program 

    International Programs (Study Abroad) 

    Memorial Library 

    Research Scholarships and Programs 

    Student Life

    Dean of Students 

    Cage Center Info 

    Intramurals 

    KCAB 

    Outdoor Recreation 

    Rome Area Info 

    SGA 

    Service Opportunities 

    Sports/Athletics 

    Student Activities 

    Student Directory 

    Student Housing 

    Student Work 

    Viking Code Handbook 

    Viking Fusion 

    Students

    Enrollment & Financial Information

    Business Office 

    Financial Aid 

    Registrar 

    Tuition and Fees

  • Alumni & Friends

    Visit the Berry Alumni Web Site 

    Alumni Accent Archives 

    Alumni Center 

    Event Calendar 

    Berry Magazine 

    Sports Info & News 

    Support Berry 

    Alumni 
  • Parents & Family

    Parent Information 

    FAQ for Parents 

    Contacts 

    Admissions 

    Academic Programs 

    Academic Student Services 

    Berry News 

    Business Office 

    Campus Safety 

    Counseling Center 

    Dean of Students 

    Dining Plan 

    Financial Aid 

    Health & Wellness 

    Sports News & Info 

    Student Housing 

    Parents 
  • Faculty & Staff

    VikingWeb 

    Business Office 

    Campus Safety 

    Event Calendar 

    Faculty & Staff Directory 

    Human Resources (VikingWeb) 

    Mail Services 

    Tech Support 

    Faculty
  • Quick Links

    Academic Calendar

    Administration 

    Admissions Application 

    Alumni 

    Berry Kids Programs 

    BERRY Magazine 

    BOLD Program 

    Bookstore 

    Business Office 

    Campus Police 

    Campus Visit 

    Career Center 

    Catalogs 

    Chaplain's Office 

    Child Development Center 

    Commencement Information 

    Cottages 

    Counseling Center 

    Cultural Events Requirements 

    Dining 

    Driving Directions 

    Elementary/Middle School

    Financial Aid 

    First-year Experience 

    Graduate of Education 

    Health and Wellness 

    Human Resources 

    Information Technology 

    Institutional Research 

    Instructional Technology 

    Interfaith Council 

    International Programs (Study Abroad) 

    Intramurals 

    KCAB 

    Mail Services 

    Majors List 

    MBA Program 

    Multicultural Affairs 

    Oak Hill & The Martha Berry Museum 

    Outdoor Recreation 

    Pay Bill 

    Performing Arts 

    Plan4ward 

    President's Office 

    Provost 

    Public Relations 

    Quick Facts 

    Registrar 

    Research

    Residence Life 

    SGA 

    Student Activities 

    Student Orientation (SOAR) 

    Student Printing FAQ

    Student Work Experience Program 

    Sustainability and Environmental Compliance 

    Viking Code Handbook 

    WAC (Writing Across Curriculum) 

    Women's Studies 

    Writing Center 

Lesson 3: How to Learn what your Client Needs

First, when you make an appointment with clients, ask them to bring the course syllabus, text, class notes, and any quizzes or tests they have taken with them to the session. Always take the first few minutes of your initial meeting to establish rapport with your client if you do not know each other. Make this first experience a positive one for clients. They (and you) will form an impression within the first few minutes. You want this to be a positive impression. Some hints for making a favorable first impression: 

  • Use direct eye contact  
  • Smile  
  • Listen and acknowledge the client's response to your questions by nodding your head or saying, "I see," "I understand." or "Could you tell me more about that."  
  • Be aware of your body language (and your client's)  


Second
, find out why your client has requested a tutor. Simply ask them what they need help with, and then listen to the responses. Some know exactly what they want you to help them with; many others will have difficulty identifying their problems with the course to you. Most will say something like "I just don't get it," "It's just so hard," or "It's so boring." They may have "math (substitute your discipline's title) phobia." They may not have any interest in the course because it is a general education requirement that they "have to take." They may express a loss of confidence in their ability or a sense of panic at the amount of work required. Listen carefully to what the student tells you so you can pick up on how to help them. DON'T tell them how easy the discipline is because they wouldn't be asking for your help if it were easy for them. Understanding their feelings and concerns about the course will help you plan for your future tutoring sessions. 


Third
, if you still do not know what the client needs help with, review the syllabus, the text, or assignment(s) with the student. Find out what they do understand by asking questions. Many students who request a tutor have no idea why they are not doing well. This is your opportunity to discuss what is required for studying your discipline. Offer suggestions on how to read a history (substitute your discipline) text. Be honest and tell them how much time they have to spend to succeed in the course. Offer suggestions for organizing notes, memorizing facts, learning concepts. Point out that they have to make a time commitment to master the course and that you cannot do this for them.    

Asking the Right Questions

Being able to ask good questions is critical to becoming a good tutor. Learning good questioning techniques requires practice, but you can learn this skill like you have learned many others. Below are some suggestions for asking questions: 

  • Use the right words
    • Ask  "What do you understand" rather than "What don't you understand?"  Often students are clueless about what they do not understand.  
     
  • Wait for the answer, and listen to the response. Don't be quick to give the answer to your questions. Give the client time to think and respond (count to thirty) before giving them the answer.  Clients pick up very quickly that you will answer the question if they don't respond immediately. This may be painful for you and the client at first. Try asking them to reread a passage that contains the answer and then respond if they cannot come up with the answer. This is where a tutor's patience comes in!  
  • Ask leading questions, not questions that can be answered with "yes" or "no." Leading questions ask the student to demonstrate his/her understanding. Using techniques like "What if......" questions and using analogies that compare the concept to something more familiar are good teaching methods.  


The three most important services you can provide your client are:

  1. Providing instruction (present the information briefly)  
  2. Requiring a response from the client (having the client respond and talk about the material)  
  3. Giving constructive feedback (telling the client when the answer is correct or incorrect and explaining why)  

Complete Assignment Three 

Copyright © 2013 Berry College • 2277 Martha Berry Hwy NW • Mount Berry, GA 30149 • (706) 232 5374
  Berry Home | Directions | Policies | Employment | Translations: Chinese | Español | Korean   
Follow us:
  • Facebook
  • Twitter
  • YouTube
  • Vimeo
  • LinkedIn
  • Flickr
  • Instagram
Hide Berry Social Media Channel