Customer Experience Management Training Initiative
Providing quality customer service is one of six learning
outcomes for the Student Work and Experiential Learning Program. In the Customer Experience Management training initiative, students will have opportunities
to train just as they would if employed in the corporate world, hence preparing them for the work world after graduation.
CEM training was piloted in October 2011. Students participating in the training learn about providing
good service as part of managing the total “customer” experience at Berry. Students
received certificates of completion after training for their resumes. Currently, CEM training is offered to every
department on campus. The goal is train all student workers on
the basics of creating a positive experience for every campus visitor.
Three new workshops were added to the training line up in
2012/13. “Dealing with Difficult Customers/People”, as an addition to CEM, is
designed to teach students basic strategies on how to handle difficult issues
and people they encounter in the workplace. “Supervising Your Peers,” targets
levels 3, 4 and 5 students who are asked to supervise other students. The
workshop focuses on setting expectations, communication, facilitating meetings,
motivation, team building, and delegation. “Netiquette” targets students at all
work levels. Short for network etiquette or internet etiquette the workshop
focuses on professional use of e communication tools and social media
Academic year 2013/14, student work training will add an
online component. Using Skillport, an
online resource, students can add to their skill set in desktop computing with training
in Microsoft Office Suite, Adobe Photoshop and InDesign. Business professional
training in Project Management, Email Essentials and From Campus to Career is also
recommended. In addition a training track is being developed for each work
level from 1 to 5.
A schedule for spring training workshops will be announced
in January 2014.
For more information, contact Robin Holt at (706) 378-2854.