Session Descriptions


SESSION DECRIPTION: Lean Six Sigma Greenbelt

Sessions I, II, III, and IV
Instructor: Eric Kushins and Myriam Quispe-Agnoli

Reduce failures, prevent defects, control costs and schedules, and manage risks through an inclusive culture, reflective leadership and engaged staff. These sessions will offer coverage of topics for Lean Six Sigma Green Belt Certification. Participants will meet for three full-day sessions followed by a half-day session for final project presentations.

SESSION DESCRIPTIONS: Leadership

Session I & II: Data Analytics for Executives
Instructor: Thema Monroe-White

The Why, The How, and the What (Parts 1 & 2) Why is “big" data analytics important for my organization or business? How can I help transform my company into a data-driven organization? What tools should I adopt when addressing my organization’s needs? This day-long session will explore answers to these questions and more through hands-on exposure to current data analytics software and datasets.

Session III: Creating a High-Performance Culture
Instructor: Jason Marion

A high-performance culture is created and sustained through an elevated level of mutual trust and respect and necessitates employee engagement at all levels of the organization. An exceptional culture of high performance builds on and develops the skills and abilities of all team members which drives the organization to achieve greater results. It’s all about trusting and valuing people.

Session IV: The Case for Customer Experience
Instructor: Khalilah Cooper

Did you know that 85% of customers are willing to spend 25% more to receive a superior customer service experience? Bottom line: Customer Experience Matters - A LOT. This session offers a deep dive into the foundational disciplines behind creating a best in class customer experience and how to apply them to your business.

Session V: Developing Effective Leadership Skills
Instructor: Joyce T. Heames

In a successful organization, leaders can be found at every level--from the boardroom to the mailroom, from the CEO’s office to the customer service desk. Leaders come in many varieties, ranging from charismatic visionaries to the unassuming team players who help their peers work together in accomplishing goals set by others. This session helps participants discover personal characteristics or dimensions of leadership and gain a greater understanding of how and why others lead differently.

Session VI: Effecting Change as a Leader
Instructor: Joyce T. Heames

Change is inevitable. Understanding how to effect positive change is imperative. This process begins with acknowledging one’s own propensity to change, extrapolating that change to the group level, and finally applying dynamic change models at the organization level. This session will explore all three levels and provide tips on how to encourage constructive reactions to change.