frequently asked questions

How Do I...?

Reset my email/active directory password

Reset my VikingWeb password?

Connect to Berry wifi?  

Use OneDrive and Office 365 Web Apps?

Add Office365 Email to my computer or mobile device?

Download my copy of Microsoft Office?

Set up my online gradebook? (Faculty)

Get technical support for on-campus cable TV?

On campus cable TV service is provided by Comcast.  When you have cable service or repair requests, first call 404 COMCAST (404-266-2278)…Press 1 for English and when asked if you are a current customer, press 1.  You will then be asked for your primary home telephone number…simply press 0 and it will bypass you to a Comcast operator.  Explain that we are a commercial account customer and a college in Rome, GA.  Except for buildings on Martha Berry Highway, our official address is 2277 Martha Berry Highway, Rome, GA 30149.  Be sure to provide them with your building name and room number for their notes on the work order.  If you experience problems with Comcast, please call Steve Hill the Data Infrastructure Manager at 706-238-7900 or email him at .

For a full list of Berry cable TV channels, click here.

I’m coming to Berry! What kind of computer should I get?

OIT does not give brand recommendations for students wishing to purchase a new computer. In most cases, any machines purchased within the last three years will fit your needs. Keep in mind when buying a new computer: OIT recommends a three year warranty minimum.  

My personal computer is acting weird. Can you help me?

The Technical Support Desk can assist any Berry user with basic troubleshooting, but our staff technicians do not work on personally-owned computers.

For more complex issues, the BITS Crew is available to assist Berry students with Windows software issues such as virus removal and data backup for a fee. Email or call 706-238-5871 to make an appointment with one of our technicians. BITS Crew is located in the Memorial Library 106 - hours vary by semester, but we are generally open for walk-in support Monday through Friday from 8 AM to 5 PM.

The BITS Crew does not work on hardware. If we diagnose your computer with a hardware issue, we will refer you to a local vendor who can perform the repair for a fee.

Frequently Accessed Links

Contact us: - (login with Active Directory login credentials) 

SkillPort – Berry’s Online Training Solution (Contact  or call (706) 238-7967 for information.)