Customer Experience Management Training Initiative
Providing quality customer service is one of six learning
outcomes for the Student Work and Experiential Program. In the Customer Experience Management training initiative, students will have opportunities
to train just as they would if employed in the corporate world, hence preparing them for the work world after graduation.
CEM training was piloted in October 2011. Students participating in the training learn about providing
good service as part of managing the total “customer” experience at Berry.
received certificates of completion after training for their resumes.
Currently, CEM training is offered to every
department on campus. The goal is train all student workers on
the basics of creating a positive experience for every campus visitor.
For more information, contact Robin Holt at (706) 378-2854.
- How to Manage Difficult People/Customers
Jan. 30, 11 a.m. and 5:30 p.m., For Library Student Employees
- Supervising Your Peers for Level 4 and 5 Student Workers
Pilot-Feb. 6, 5:30 till 7
- Customer Experience Management
Cottages, Feb. 20, 5:30 till 7
- Effective Communication
Lab Assistants, Feb. 19 at 11 a.m.